Delete your data
K-Sinbi has no accounts, and your photos and birth details are never stored on our servers. Here is how to ask us to delete anything that might remain, and what happens on your phone.
How to ask us to delete your data
- Email support@ksinbi.com with “Delete my data” in the subject line.
- Tell us roughly when you used the app (date and, if you know it, the time). We have no account to look you up by, so this is what lets us check our records.
- We answer within 30 days and tell you what we found and deleted.
What is deleted
- Palm and face photos, birth details, compatibility answers and partner details — these are processed in memory while your reading is being made and discarded within seconds. Nothing is written to disk, so there is normally nothing left for us to delete.
- Anything found in response to your request — if a copy of your information exists anywhere in our systems, we delete it and confirm by email.
What stays, and for how long
- Readings and the purchase token on your phone — these live only on your device. Deleting the app, or clearing its data in Android Settings, removes them immediately. We cannot reach them.
- Technical logs at our hosting providers (Fly.io, Cloudflare) — short-lived records such as IP address and request time, kept for security and troubleshooting and rolled off automatically. They are not linked to a reading or to a person.
- Your purchase history at Google Play — held by Google, not by us, under Google's own policy. Delete or review it in your Google account; we cannot delete it for you.
Full details are in our Privacy Policy.